Mobile Voice Recording for Business
Capture Important Conversations. Support Compliance.
Protect your business communications with mobile voice recording from Comms Connect. Our EE and Kerv network-based solution captures supported business mobile calls and SMS messages without requiring employees to use a separate recording app.
Ideal for regulated organisations and businesses that need reliable communication records, with secure retrieval, dedicated UK support and a tailored service.
Mobile Call Recording for Business
Important business conversations don’t always happen in the office. Whether employees are discussing financial transactions, customer instructions or sensitive information, keeping an accessible record can support compliance, accountability and dispute resolution.
Comms Connect provides a network-based mobile call recording solution powered by EE and Kerv. Once an eligible mobile service is provisioned, supported calls and SMS communications can be captured automatically, reducing reliance on employees activating a recording app.
Our team can help you assess the solution alongside your existing business mobile contracts and recording requirements.
Need mobile call recording for your team? Call 0345 370 5000 to discuss your requirements.
Key Benefits of Mobile Voice Recording
Support FCA & MiFID II Recording Requirements
Seamless Recording Without Apps
EE Network-Based Call & SMS Recording
Secure Storage & Easy Retrieval
Support FCA & MiFID II Recording Requirements
Capture and retain supported business communications to help meet applicable FCA and MiFID II recording obligations.
For firms subject to FCA SYSC 10A, recording technology must form part of a wider compliance process covering relevant communications, monitoring, retention and access.
Seamless Recording Without Apps
Employees can continue using supported mobile phones without installing a separate recording application or manually starting each recording.
EE Network-Based Call & SMS Recording
The EE and Kerv solution captures eligible calls and supported SMS communications through the provisioned mobile service, helping reduce reliance on device-based recording software.
Secure Storage & Easy Retrieval
Authorised users can access recorded communications for appropriate audits, investigations, dispute resolution and quality assurance.
Storage, access controls and retention arrangements depend on the selected configuration.
Mobile Voice Recording for FCA & MiFID II Compliance
For organisations subject to FCA recording rules, maintaining accessible records of relevant telephone conversations and electronic communications is an important regulatory responsibility.
The EE and Kerv recording solution can help businesses capture supported mobile communications and retrieve them when needed for monitoring, reviews or audits.
For firms within scope of FCA SYSC 10A, relevant records generally need to be retained for five years, or up to seven years where required by the FCA.
Recording technology supports compliance but does not automatically guarantee it. Your organisation remains responsible for determining which communications must be recorded and maintaining appropriate policies, supervision and retention procedures.
Unsure what your business needs to record? Speak to our team about the technical options available.
How Does Mobile Voice Recording Work?
Unlike app-based recording, the EE/Kerv service operates through the mobile network. This reduces dependence on individual employees launching recording software, although recording coverage depends on service eligibility and configuration.
1. Capture
Supported business calls and SMS communications are captured through an eligible, provisioned EE mobile recording service, without employees manually activating an app.
2. Store
Recordings are transferred to the configured storage environment, with cloud-based or customer-controlled options subject to the agreed solution.
3. Access
Authorised users can securely retrieve and review recorded communications for audits, investigations and other legitimate business purposes.
Why Choose Comms Connect for Mobile Voice Recording?
Established in 1997, Comms Connect has decades of experience supporting UK businesses with mobile communications and connectivity.
We combine EE’s mobile network with Kerv’s recording technology, helping organisations access a managed recording solution alongside their wider business mobile services.
EE & Kerv Recording Technology
A network-based solution designed to capture supported business communications without a separate mobile recording app.
Dedicated UK-Based Support
Speak to our team about service eligibility, mobile provisioning and recording requirements.
Recording Management Options
Discuss available storage, reporting, reconciliation and integration capabilities based on your selected configuration.
Business Mobiles Under One Provider
Comms Connect can also help manage your wider business mobile solutions, including business SIM only deals and mobile contracts.
The recording solution described here requires an eligible EE service, even where your wider business uses other networks.
See What Our Customers Have to Say
Mobile Voice Recording FAQs
Yes. Mobile voice recording can help firms capture and retain supported communications relevant to applicable FCA and MiFID II requirements.
However, compliance also depends on your organisation's recording policies, monitoring, retention and governance arrangements.
No. The EE/Kerv network-based solution records supported communications through the provisioned mobile service without requiring a separate recording application.
The network-based solution described by Comms Connect requires an eligible EE mobile service.
If your employees currently use another network, we can discuss the available switching and provisioning options.
In many cases, existing UK mobile numbers can be retained when switching networks through the standard number-porting process.
Comms Connect can help you assess the steps involved and any existing contract commitments.
Depending on the agreed solution, recording storage may use cloud infrastructure or customer-controlled systems.
Storage location, retention, encryption and access permissions should be confirmed before deployment.
Pricing depends on the number of users, mobile service requirements, storage, retention and any additional reporting or integration features.
Contact Comms Connect for a tailored quote based on your organisation's requirements.
Get a Quote for Mobile Voice Recording
Looking for mobile voice recording to support regulatory requirements, protect important conversations or improve business oversight?
Tell us how many employees need recording, which mobile network you currently use and your main requirements.
Our UK-based team will help you assess a suitable solution.
Call 0345 370 5000 or complete the contact form to request a tailored quote.
