Annual Price Adjustment

Annual Pricing Update

Each year we meet with our network and service providers to discuss their inflation linked price increases in line with the Consumer Price Index (CPI). Unfortunately this is something that is completely out of our control as the base price and increases are set by them. Please be assured that we work very hard on your behalf to negotiate the lowest possible prices.

This year the CPI rate of inflation is 4% plus 3.9%. The 3.9% enables our suppliers to continually invest in digital technologies and networks.

What does this mean for you?

I signed up or renewed my services between 1st February and 31st March 2024:

  • If you are an existing customer who signed up or renewed your services between 1st February and 31st March 2024, your contract will not increase until 1st April 2025.

I signed up or renewed my services on or before 31st January 2024:

  • If you are an existing customer who signed up or renewed your services on or before 31st January 2024, you will see an increase on your monthly invoice based on (CPI) 4% plus 3.9% from 1 April 2024.

Product price changes apply to:

  • Mobile Contracts
  • Sim Only Contracts
  • Mobile Broadband
  • VoIP
  • SIP Lines
  • Broadband
  • Leased Lines
  • Fixed Lines
  • IT Services

Contract start dates:

 

Contract start date Price Adjustment
On or before 31st January 2024 Annual Consumer Price Index (CPI)

An annual price adjustment in line with the Consumer Price Index (CPI) plus an additional 3.9% on top of the CPI rate.

We use the CPI figure published by the Office for National Statistics in January, plus an additional 3.9%, and apply the change in April each year, in line with our terms and conditions.

 

What is the Consumer Price Index?

The Consumer Price Index (CPI) is the government’s measure for whether the cost of goods and services is going up or down. It’s based on price changes over the year across several industries.

When will my bill be affected?

If you signed up to or renewed your services on or before 31st January 2024, your invoice will be affected. This price increase will be applied from 1st April and will increase by an amount equal to the Consumer Price Index (CPI) rate published by the Office for National Statistics in January, plus 3.9%.

Are you changing my terms and conditions?

We are not changing existing customers’ terms and conditions.  For contracts signed on or before 31st January 2024, annual price adjustment will be calculated by the Consumer Price Index (CPI) plus an additional 3.9% from April.

Why are you increasing prices using the CPI and not the RPI?

The RPI (Retail Price Index) has been the measure traditionally used by government and companies to calculate things such as interest rates and price increases. However, the CPI (consumer price index) is now the benchmark, so we are migrating to this measure to simplify things for our customers.

What if I have a discount?

The CPI+3.9% rates are applied to your monthly fee before the discount is applied.

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