Mobile Voice Recording for Business
Capture Every Call. Stay Fully Compliant.
Keep your mobile workforce compliant, protected, and connected — with seamless, network-level ee Mobile Voice Recording from Comms Connect.
No apps, no disruption — just automatic, tamper-proof recording of every call and SMS.
Mobile Call Recording for Business
If your teams discuss customer orders, financial transactions, or regulated advice over mobile, you’re required to record those calls. Under FCA, MiFID II, and GDPR rules, every relevant mobile communication must be stored and auditable.
Traditional app-based recording solutions are unreliable, easily disabled, and don’t scale across devices.
Our network-based recording solution, powered by EE and Kerv, captures every call and SMS directly on the network — so compliance happens automatically, with zero user input
Key Benefits – Mobile Voice Recording
Full Compliance
Seamless User Experience
Network-Level Reliability
Better Insight & Protection
Full Compliance — Without Complexity
- Meet FCA, MiFID II, Dodd-Frank, and GDPR requirements automatically.
- 100% of calls and messages are securely recorded, even when roaming overseas.
- Data stored in the cloud or your own environment — encrypted and protected end-to-end.
Seamless User Experience
- Works on any device — from basic handsets to the latest smartphones.
- No apps to install, no new diallers, and no call delays.
- Compatible with both company-owned and BYOD setups.
Network-Level Reliability
- Recording happens on the EE business network, the UK’s best for 4G & 5G.
- Zero risk of users disabling or bypassing recording.
- Integrated with Kerv’s compliance platform for secure delivery, monitoring, and e-discovery.
Better Insight & Protection
- Resolve disputes quickly with a clear record of every call.
- Use recordings for staff training, quality assurance, and performance management.
- Strengthen customer trust and reduce reputational risk.
Why It Matters for Mobile Compliance
Voice recording is at the heart of a complete mobile compliance strategy.
It ensures that every mobile conversation — whether local, remote, or international — is logged, stored, and ready for audit.
With Kerv’s Guardian CDR Assure integration, you can even verify that every in-scope call has been captured and reconciled in real time.
This gives compliance officers and business leaders total peace of mind that their organisation is protected from costly fines or audit failures.
How It Works
Capture
Every mobile call and SMS on an EE SIM is automatically routed through the secure recording platform.
Store
Audio files and message data are encrypted and stored on AWS Cloud or your private infrastructure.
Access
Retrieve, replay, and download recordings anytime through a secure portal or integrate via API
Why Choose Comms Connect
Managed UK service built on EE and Kerv’s proven infrastructure
Integrates with your existing compliance or CRM systems
Optional analytics, reporting, and reconciliation dashboards
Combine with our business mobile plans — multiple networks, one bill
Mobile Voice Recording FAQs
Mobile Voice Recording is a network-based service that automatically records all business calls and SMS messages made or received on a mobile device.
Unlike app-based solutions, it operates directly at the mobile network level, meaning there’s no software to install and users can’t disable it.
It ensures every communication is securely captured, stored, and available for compliance or auditing purposes.
Mobile Voice Recording is essential for any organisation working in a regulated industry where business communications must be logged and auditable.
This includes sectors like:
• Financial services (FCA / MiFID II)
• Insurance and claims management
• Legal and professional services
• Healthcare and pharmaceuticals
• Energy, utilities, and public sector
Even non-regulated businesses benefit from it for quality assurance, customer protection, and dispute resolution.
Both the FCA and MiFID II require firms to record and securely store any communications “that lead to, or are intended to lead to, a transaction.”
Mobile Voice Recording ensures you meet these obligations automatically by:
• Capturing 100% of mobile calls and texts
• Storing data securely in the cloud or your private environment
• Making recordings easily searchable and retrievable for audits
This guarantees a transparent, compliant communication trail without relying on user input.
No — that’s the beauty of the service.
Mobile Voice Recording works silently in the background via SIM-based technology, meaning users don’t need to download or manage an app.
There are no new diallers, no call delays, and no change in the user experience — just seamless, compliant recording.
Yes. Mobile Voice Recording fully supports Bring Your Own Device (BYOD) policies.
As long as the employee is using a provisioned SIM managed under your business account, all business-related calls and texts are captured compliantly, even when using personal handsets.
Recordings can be stored either in a secure UK cloud environment (AWS) or in your own infrastructure, depending on your data policy.
All data is encrypted using advanced standards, and full access controls and audit trails are in place to meet GDPR and other data protection requirements.
The service is designed to deliver network-grade security and reliability.
• Stay compliant with FCA, MiFID II, and GDPR automatically
• Protect your business and customers with verifiable call records
• Improve dispute resolution and training
• Eliminate user error — recording can’t be switched off
• Gain visibility and control across your mobile workforce
• Enjoy a simple, app-free experience for users
Ready to Protect Your Business?
Get compliant, gain control, and secure your mobile communications.
Book a free Mobile Voice Recording consultation today
