Mobile Phone Insurance.

Protect Your Device With Our Comprehensive Cover

Protect your mobile phone and devices by insuring them with us.

Our Sentinel Aftercare policy covers you for loss, theft and damage of your device, so you can relax knowing that you are fully protected.

We know that it is important for you to be able to get back online as soon as possible if something goes wrong, which is why we offer a next-day replacement service. You won’t have to wait long for a new device.

If you’re looking for comprehensive mobile phone insurance, look no further than Sentinel Aftercare. Call 0345 370 5000 today to get cover.

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Mobile Phone and Device Insurance

The manufacturer’s warranty only covers mobile phones and devices for 12 months, and it only covers faults. With Sentinel Aftercare, you will get added protection against:

Theft

Loss

Accidental Damage

Liquid Damage

Mechanical Breakdown

90 Days Worldwide Cover

How to get insurance with Comms Connect

It is easy, call us on 0345 370 5000, or speak to your personal account manager and they will guide you through the process. It would be helpful if you have your IMEI number, mobile number and direct debit details to hand, as this will allow us to set you up quickly.

Handsets	Memory Size	Scheme	Full Cover	Excess Fee: [per claim]
iPhone Policies
iPhone SE (2020)		Up to £400	£6.99	£125
iPhone XR		Up to £750	£9.99	£125
iPhone 11	64GB, 128GB	Up to £750	£9.99	£125
iPhone 11 Pro & Pro Max		Up to £1100	£10.99	£150
iPhone 12 Mini	64GB, 128GB, 256GB	Up to £750	£9.99	£125
iPhone 12		Up to £750	£9.99	£125
iPhone 12 Pro & Pro Max	128GB, 256GB, 512GB	Up to £1100	£14.99	£150
iPhone 13	128GB, 256GB, 512GB	Up to £999	£9.99	£125
iPhone 13 Mini	128GB, 256GB, 512GB	Up to £999	£9.99	£125
iPhone 13 Pro	128GB, 256GB	Up to £1100	£11.99	£150
iPhone 13 Pro	512GB, 1TB	Up to £1500	£14.99	£150
iPhone 13 Pro Max	128GB, 256GB, 512GB, 1TB	Up to £1500	£14.99	£150
iPhone 14	128GB, 256GB, 512GB	Up to £1200	£9.99	£150
iPhone 14 Plus	128GB	Up to £999	£9.99	£150
iPhone 14 Plus	256GB, 512GB	Up to £1300	£11.99	£150
iPhone 14 Pro	128GB, 256GB	Up to £1300	£11.99	£150
iPhone 14 Pro	512GB, ITB	Up to £1700	£14.99	£150
iPhone 14 Pro Max	128GB, 256GB	Up to £1400	£15.99	£150
iPhone 14 Pro Max	512GB, 1TB	Up to £1400	£16.99	£150
iPhone 15	128GB, 256GB, 512GB	Up to £999	£9.99	£150
iPhone 15 Plus	128GB, 256GB, 512GB	Up to £1300	£9.99	£150
iPhone 15 Pro	128GB, 256GB	Up to £999	£9.99	£150
iPhone 15 Pro	512GB, 1TB	Up to £1300	£11.99	£150
iPhone 15 Pro Max	256GB	Up to £1300	£15.99	£150
iPhone 15 Pro Max	512GB, 1TB	Up to £1400	£16.99	£150
-
Non iPhone/Tablet Policies
		Up to £500	£7.99	£100
		Up to £750	£9.99	£100
		Up to £999	£12.99	£100
		Up to £1100	£14.99	£150
		Up to £1300	£15.99	£150

Our Claims Process:

Notify your network provider

If your mobile phone or tablet is lost or stolen, you need to let your network provider know within 24 hours of discovering the incident. You can contact your network on the numbers below.

Vodafone: 0808 0996776

O2: 0800 9777337

EE: 0795 396 6250

If your device has been stolen, call the police

If your mobile phone or tablet has been stolen, you need to contact the police and get an incident number.

Notify us

Within 48 hours of discovering the incident, contact us on 0345 370 5000

Complete a claim form

We will send you a claim form which you must complete as soon as possible, no later than 30 days after notifying us of the claim.

When we receive the completed claim form, we will assess it and quickly authorise replacement equipment if your claim is approved.

Pay an excess

Once your claim is approved you will need to pay an excess fee:

Insure and protect your mobiles

Call Comms Connect today to find out and get a quotation on 0345 370 5000

Get Ready For The BT Switch Off

In 2025, BT will switch off all the UKs traditional phone lines. Every phone line in the UK must move over to an internet-based solution. Keep your business communications running smoothly, contact Comms Connect today on 0345 370 5000.