10 Reasons to invest in a VoIP Phone System

In 2025, BT will permanently switch off the UK’s traditional telephone lines and all phone systems will become internet based.

Internet based communication is known as VoIP (Voice over Internet Protocol) and it allows you to make low-cost telephone calls using the internet, instead of a traditional phone line. Moving to a VoIP system will not only future proof your business communications, but it will also let you customise your system to suit the way your business works. Moving to VoIP comes with many great benefits, like cost savings, better efficiency and a host of handy features. 

In this post, we will give you the top ten reasons why, switching to a VoIP Phone System makes good business sense.

The benefits of VoIP Phone Systems:

1. VoIP Phone Systems Are Cost Effective

When you upgrade to a VoIP phone system, not only do you get free handsets, but you also get to make free calls to UK landlines and mobiles. As VoIP uses the internet to make and receive telephone calls and does not rely on physical telephone lines, call quality is improved and costs are dramatically reduced.

2. Reliability

VoIP systems are constantly advancing and are used by businesses of all sizes around the world. VoIP has developed and improved over the years to become the most trusted and reliable telephone technology available for your business today.

3. Improved Client Interaction

Communication is at the heart of your business and it affects everything from greeting customers, to managing technical support. Having a dependable and quality VoIP system will demonstrate to your customers that you value their time and their business.

4. Easy Installation

VoIP systems are hosted in the cloud, which means that the systems are not physically located on your premises, instead, they are held in a data centre and your calls are routed via the internet. Replacing your traditional landline service with a VoIP system is easy with Comms Connect. Some operators might send your new handsets and then ask you to plug them in yourself and connect by contacting a call centre operative.  At Comms Connect we take care of everything for you, so that your installation is hassle free. Once your new VoIP system is installed, we will train all your staff, no matter the size of your team. We will also ensure that your system is kept up to date with the latest technology and your personal account manager is on hand should you ever have any issues.

5. Increased Mobility and Accessibility

Now that most people work from home and are no longer tethered to wires and physical office spaces, companies are using VoIP to accommodate users. The advantage of a VoIP telephone system is that it can easily integrate with business mobiles, so you can take your VoIP system with you wherever you go. By using our app, you can connect to calls in the office using Wi-Fi and when you are out and about, you can connect via the mobile network with 3G, 4G or now 5G.

6. High Scalability

VoIP will support your growing business due to its scalability. Adding new users will not require the installation of a new phone line, instead users can be added quickly and easily by simply adding licenses. VoIP is an excellent choice when planning for your current and future requirements.

7. No Geographical Limits

With VoIP systems there are no geographical boundaries. You can establish a local presence in any country, without having to rent a physical office, by getting a virtual phone number. This is a highly cost-effective feature if your business operates internationally and if you want to expand your reach without having to establish a geographical presence.

8. Rich in Features

VoIP systems come with a host of fantastic, fully customisable features, which will boost productivity and leave a professional impression with your customers. Features include:

• HD Voice Call Quality
• Hunt Groups
• Voicemail
• Multi-Level Auto Attendant
• Call Twinning
• Call Queueing
• Call Recording
• Smartphone App
• Desktop Soft Client
• Music on Hold
• CRM Integration

 9. Recovery Options

As VoIP systems are held online, all your data is safe and continually backed up in the cloud. In case of a breakdown, your data will be safely stored and you can retrieve it anytime. With VoIP recovery options, your phone services will not be interrupted in the event of a system failure.

10. Improved Team Productivity

VoIP allows you to have meetings with clients and staff anywhere in the world. Not only can your workforce make phone calls with VoIP, but they can also easily transfer videos, documents and images, thereby supporting a collaborative working environment.

VoIP has become the current communication standard and businesses around the world are moving away from outdated technology. Moving to a VoIP system will not only future proof your business communications, but it will also bring modern day benefits and features that will allow your business to operate with the latest technology in a cost-effective way.

Not all VoIP providers are created equally, so it is important to evaluate the market. To ensure you get the best solution available, Comms Connect have sourced the top VoIP providers in the UK. 

For more information about making the switch to VoIP, call Comms Connect today.