VoIP for Call Centres.
Simplify Customer Communication with Horizon Contact
Transform your customer experience with Horizon Contact
Introducing Horizon Contact, a user-friendly, cloud-based system designed to streamline customer interactions with your business.
Say goodbye to frustrating queues! The automatic call back service ensures customers won’t be left waiting on hold. In addition, we offer text message reminders and confirmations to keep your customers engaged.
If you’re a GP Practice or a small to medium-sized business looking for an easy and cost-effective solution to enhance customer connections, Horizon Contact is the solution.
Ready to see how it works? Call us today on 0345 370 5000.
Benefits of Horizon Contact
Seamless Communication
Easily connect with customers through voice, chat, text messages and more.
Detailed Reporting
Get insights into your communication channels with comprehensive reports.
Flexibility
Access and work from anywhere, anytime using any device with internet access.
CRM Integration
Manage customer interactions in one place with CRM integration.
Reliable Service
99.99% guaranteed uptime SLA, ensuring uninterrupted service.
Cost Savings
This cost-effective solution eliminates the need for extra hardware and software.
FAQs
Setting up your Horizon Contact Centre is quick and easy with a user-friendly interface, ensuring a swift and straightforward process.
Absolutely. You have the flexibility to route calls and emails to your best agents, ensuring the best service for your customers.
No need to purchase extra hardware or software. All you need is a Horizon Premium Subscription along with the necessary licenses.
Yes, your team can work from any location with internet access, using their preferred devices.
Yes, you have the capability to record calls for training and auditing purposes. Callers can also opt-out of being recorded and you have control over the recording settings.
Utilise the Horizon Contact reporting tool to easily create and schedule performance reports.
Horizon Contact seamlessly manages voice, webchat and outbound SMS, providing a unified communication experience.
The built-in CRM system allows you to conveniently track customer interactions and communication history.
Yes, there are currently integration options with Microsoft Dynamics, Salesforce and Zendesk, plus many more integrations.
Rest assured, Horizon Contact provides a highly reliable service with a minimum 99.99% uptime SLA.
Horizon Contact seamlessly integrates with your existing setup, and you won’t be charged extra for inbound calls.
Project Type
- Case Studies -
