Property case

We work with many companies in the property sector from property developers to property decorators,  estate agents to estate managers and lots in between. This is a sector we understand. We are a name you can rely on.

The property sector needs to keep pace with change to stay competitive and compliant, equally wasting money on something that doesn’t add real value can be disastrous. We thought it might be useful to show you what we did for one company and how we help their business?

What products do they have with us?

Fixed line, mobiles & leased line with built in disaster recovery.

Where they were when we met them…

The client’s existing set up linked desk phones and mobiles, however it didn’t work properly. Long wait times and poor service was common. The existing VOIP system was very unreliable and account managers were rarely available when needed, the client experience was frustrating and stressful. Small changes such as an additional extension appeared to take an age. It was hampering rather than helping them to grow their business.

A sudden phone wipe out affecting the whole of the business park in July 2016 threatened commercial disaster.

How we helped?

We checked the system thoroughly to ascertain where the fault lay. In order to solve the initial technical issues our client was experiencing we put in the new VOIP system and allocated an account manager. No more lengthy delays. Lots of support and in house administration removed.

As the mobile phone contract was up for renewal the customer was considering options with improved customer care that could take away some of the administrative headache of the growing responsibility of their telephony to free up staff time. Response times are now much faster than dealing direct with the network.

We then offered our customer the option to take up a kit fund arrangement which enabled our customer to significantly reduce their administrative time and enjoy much faster response times. This enabled them to focus more time and energy on their own work projects.

A kit fund can be advantageous as rather than go through all the administrative processes necessary when each new handset is required a fund of money is allocated at the start of the year. The client simply calls and requests a new handset and it is ordered and dispatch arranged (if we have stock and handsets are ordered before 4pm our client has next day delivery). Even if a handset is not in stock handsets are usually with our client within 48 hours.

e.g. If a client has 30 x mobile handsets with a budget of say £500 per handset there would be a budget of £15,000 with specified handsets. Comms Connect arrange ordering, payment and delivery of each handset at highly competitive rates. Some of our smaller customers have a significantly smaller kit fund such as £450, it still works to their advantage.

Worry about disaster recovery?

What is your disaster recovery plan?

Telephony is the lifeblood for most business so in addition to a highly effective regular service our client needed a secure disaster recovery plan in place. This is now secure and managed.

Our client tested the disaster recovery plan in July 2016 when all phones in the area suddenly went down. The loss of connection was due to an external factor and not related to any client equipment. Whilst other businesses in the business park panicked our client’s system was instantly re-routed to their disaster recovery number so that business could resume as usual. When, in addition to this our client wished to re-route to another number of their choice this was achieved within 5 minutes during the July emergency situation. There was no loss of business as a result. It was simply business as usual for our client.

The loss of business averted by a seamless disaster recovery plan can be significant. Our client didn’t suffer any loss at all, everything was already automated, is your business as secure?

This is what our customer said – “We are absolutely delighted with the service we receive at Comms Connect.

Their IT department is both proactive and extremely responsive; in addition to being useful on a day to day basis this ensured we were able to avoid any loss of business during an emergency situation.

Our decision to switch to a kit fund approach has freed a significant amount of staff time, we estimate we have regained an average of a day per month.

The staff at Comms Connect are always friendly and welcoming and deal with our requirements promptly, efficiently and professionally. We would not hesitate to recommend Comms Connect to others”

This review features leased line information.

We would too! See reviews from independent review body Feefo

This is just one example, we work with a variety of sizes of business and budgets and would be happy to provide prices and talk about the service we can provide. Please contact us.

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